The sales period differs depending on the plan. If you wish to make a reservation, please click here.
Is there a separate accommodation tax?
The following lodging taxes are regulated in Osaka Prefecture.
Less than 7,000 yen: tax-exempt
More than 7,000 yen but less than 15,000 yen: 100 yen
15,000 yen or more but less than 20,000 yen: 200 yen
More than 20,000 yen: 300 yen
Tax is per person.
What credit cards do you accept?
VISA /JCB /American Express /Diner’s Club /Master Card /Discover /UnionPay are accepted.
Can I pay with electronic money (suica,waon)?
Traffic system: All are available.
IC card-based payment methods: ApplePay, transportation, ID, nanaco, WAON, Rakuten edy, QuicPay,
QR code-based payments: Pay Pay, Rakuten Pay, au Pay, LINE Pay, d-pay, Melpay, ZipBao, Weixin Zip.
If I pay locally, when is the payment due?
Payment is required upon check-in.
Can I change the room type?
To change or cancel your reservation, please access the URL provided in the e-mail confirming your reservation. If you have any questions, please contact us by phone or e-mail.
*Changes in room and number of people may not be possible due to availability.
*Difference may be charged depending on the details of the change.
Can I specify the view from my room?
Please note that we may not be able to meet your expectations depending on room type and availability.
Do you offer children's rates?
There is no child charge. If the child is over the age for sleeping with an adult, he/she will be included in the number of adults.
Can I sleep with my child?
One child up to and including elementary school age may stay with one adult as an accompanying adult free of charge.
(*Extra beds and additional bedding are not provided.)
Can I stay with only minors?
If the guest is a minor, we ask that a “consent form” be submitted.
Will there be a cancellation fee if I cancel my reservation due to a natural disaster or public transportation disruption?
In case of cancellation of reservations due to natural disasters or public transportation disruptions, please call us as we cannot determine your reservation status on the chatbot.
What is your cancellation policy?
No-show without notice: 100% of the room charge
Cancellation on the day of stay: 100% of the room charge
Cancellation on the day before the stay: 50% of the room charge
What are the check-in and check-out times?
Check-in: 15:00 – 22:00
Check-out: ~11:00
*Please contact us in advance if you plan to check-in after 22:00.
*This may vary depending on the plan.
Can I have early check-in late check-out?
＜Early check-in＞
We can accept it.
Time：～15:00 ※It depends on room availability on the day, so please check with the front desk. Additional charges may apply.
Please let us know if you will arrive much later than your scheduled arrival time.
If your arrival is after 22:00, please contact us by phone or e-mail.
You can enter the hotel after 22:00.
Late check-out is available.
Time: ~13:00 *It depends on room availability on the day of check-out. The fee is 5,000 yen excluding tax.
Can I stay with my pet?
Unfortunately, we do not allow pets to stay with us.
Can I send my luggage to the hotel in advance?
When shipping your luggage to the hotel, please be sure to write the date of your stay and the name of the person who made the reservation on the invoice.
Address
Hotel name
Front Desk
We cannot accept temperature-controlled items, dangerous items, or valuables.
We are unable to accept cash-on-delivery or cash-on-delivery parcels.
Lodging
Please elaborate on the amenities in the room.
Shampoo, conditioner, body soap, face and hand soap are provided.
Please bring any other amenities you may need from the amenity bar at the front desk.
Do you have pajamas (nightwear)?
Only nightwear for adults is available.
Do you have pajamas (nightwear) for children?
We are sorry. Please bring your own as this is for adults only.
Do you have VOD (video on demand/pay TV)?
There is no VOD (video on demand/pay TV).
Digital terrestrial and BS digital broadcasts are available on the TV in your room. Various video streaming services are available.
What channels are available on TV?
Digital terrestrial and BS digital broadcasts are available on the TV in your room.
Is there free Wi-Fi?
Free Wi-Fi is available in all rooms.
PW for connection will be provided upon check-in.
What room types are available?
There are rooms for various occasions, including a bunk bed room with a kitchen and a twin room with a dining table.
Please click here for more details.
What type of bathrooms and toilets are in your rooms?
All bathrooms have separate baths and toilets, and are ensuite with a washbasin.
Describe any restrictions on smoking.
All rooms are non-smoking.
Can I use electronic cigarettes such as Icos in non-smoking rooms?
The use of electronic/heated cigarettes in guest rooms is strictly prohibited.
Is there a curfew at the entrance?
The hotel entrance is locked from midnight to early morning, but can be unlocked with a room key.
Can you let visitors through to the room?
Non-guests are not allowed to enter the room floors. Please use the lobby or other areas for visiting guests.
How do you handle forgotten items?
Opened food and beverages will be destroyed immediately.
Other lost and found items will be kept for one month.
Your name
Period of stay (room number if you remember)
Information about the item(s) you have left behind (be as specific as possible)
Contact information
We can ship your lost and found items by cash on delivery only within Japan.
Can I take delivery of pizza or other delivery services?
Pizza and other delivery services are available.
We ask our guests to pick up the pizza in the lobby by themselves.
Facilities and Services
Is there a gym?
There is no such thing.
Is there laundry service/laundromat available?
Laundromat is located on the 1st floor.
Do you offer cleaning services?
We do not accept any requests for this service.
Can I exchange foreign currency?
We will not be able to do so.
Is there a smoking area?
Smoking areas are located on the first floor.
Are there vending machines available?
Vending machines are located in the vending machine corner on the first floor.
Is there an ice machine?
Ice machines are located on the first floor.
Please tell me about parking.
Please park in nearby coin-operated parking lots.
We ask that you use public transportation as much as possible, as the location is conveniently accessible from major train stations.
Do you have a pick-up service?
There is no pick-up service.
Do you offer massage services?
No massage service is available.
Is there daily cleaning?
Regarding cleaning during your stay, we will do a regular cleaning every 3 days. Garbage will be collected and towels will be changed daily.
Other
Do you have English-speaking staff?
English support is always available.
Are there any convenience stores nearby?
There are Lawson and 7-Eleven stores nearby.
What is the access between the nearest station and the hotel?
Access 1: 3-minute walk from Namba Station on the Nankai Line (approx. 180m)
Nearest station 2: 7 minutes walk from Namba Station (Midosuji Line, Sennichimae Line and Yotsubashi Line).
Nearest station 3: 8 minutes walk from Kintetsu Nihonbashi Station (Osaka Metro Sakaisuji Line, Sennichimae Line and Kintetsu Line) (about 550m)
Nearest station 4: 11 minutes (about 750m) walk from “Osaka Namba” station on Kintetsu line and Hanshin line.
Nearest station 5: 15 minutes on foot (about 1 km) from Namba Station on the JR Line
Are there any affiliated or sister hotels?
Click here to learn more about our affiliated hotels.
What are your hygiene measures?
Please contact the hotel directly for more information on measures against new coronavirus infection (COVID-19).
We will inform you of our current measures.
We are unable to respond to reservation cancellations due to the infectious disease outbreak, as we are unable to determine the status of your reservation on the chatbot. Please contact the facility directly.
For reservations made through websites other than the official website, please contact the site or agency where you made the reservation.
Please tell us about the damage caused by natural disasters such as typhoons, torrential rains and snowfalls, and traffic disruptions in the surrounding area.
Please check the local government website for information on damage caused by typhoons, earthquakes, torrential rains, and other natural disasters.
Also, please contact each transportation facility you will be using for the latest information on traffic disruption in the area.
The sales period differs depending on the plan. If you wish to make a reservation, please click here.
