NSKRE Hospitality Terms and Conditions of Accommodation
Article 1
Hotel operated by NSKRE Hospitality Corporation (hereinafter referred to as “this hotel”) The accommodation contract and related agreements entered into by this hotel with the guest shall be in accordance with the provisions of these general terms and conditions, and any matters not provided for in these general terms and conditions shall be in accordance with laws and regulations or generally established customs. Any matters not provided for in these general terms and conditions shall be in accordance with laws and regulations or generally established customs.
In the event that this hotel agrees to a special agreement to the extent that it does not violate laws, regulations and customs, such special agreement shall prevail notwithstanding the provisions of the preceding paragraph.
Article 2 (Application for Accommodation Contract)
A person who wishes to apply for a lodging contract with this hotel is requested to provide the following information to this hotel.
(1) Name of the person staying
(2) Date of stay and estimated time of arrival
(3) Accommodation charge (In principle, based on the basic accommodation charge in Appendix 1.)
(4) Other matters deemed necessary by the hotel
In the event that a guest requests to continue his/her stay beyond the date of stay stipulated in item 2 of the preceding paragraph during his/her stay, this hotel shall treat such request as a new application for a contract of stay at the time such request is made.
Article 3 (Formation of Accommodation Contract, etc.)
The accommodation contract shall be concluded when this hotel has accepted the application as described in the preceding article. When this hotel proves that it has not given its consent, the accommodation contract shall not be concluded.
When an accommodation contract has been concluded pursuant to the provisions of the preceding paragraph, an application fee determined by this hotel shall be paid by the date designated by this hotel within the limit of the basic accommodation charge for the period of stay.
The deposit shall first be applied to the room charge ultimately payable by the guest, and if a situation arises where the provisions of Articles 6 and 16 apply, the deposit shall be applied in the order of penalty followed by compensation, and any remaining amount shall be returned upon payment of the charges pursuant to Article 12.
In the event that the reservation deposit as stipulated in paragraph 2 is not paid by the date designated by this hotel pursuant to the provisions of said paragraph, the accommodation contract shall cease to be effective. However, this shall apply only in the event that this hotel has notified the guest to that effect when designating the date for payment of the application fee.
Article 4 (Special Contract that Payment of Subscription is not Required)
Notwithstanding the provisions of Paragraph 2 of the preceding article, the Hotel may accept a special agreement that does not require the payment of the application fee as specified in Paragraph 2 of the preceding article after the contract is concluded.
In the event that this hotel does not request payment of the application fee as specified in Paragraph 2 of the preceding article or does not specify the date of payment of said application fee when accepting the application for a rooming contract, this hotel shall be deemed to have complied with the special provisions of the preceding paragraph.
Article 5 (Refusal to enter into an Accommodation Contract)
This hotel may refuse to enter into an accommodation contract in the following cases
When the application for accommodation is not in accordance with these terms and conditions.
When there is no room available due to full occupancy.
When it is recognized that the person who intends to stay at the hotel is likely to commit an act contrary to the provisions of laws and regulations, public order, or good morals in connection with the stay.
When it is recognized that the person seeking accommodation falls under (1) through (3) below.
(1) Boryokudan (organized crime groups) as defined in Article 2, Item 2 of the Law Concerning Prevention of Unjust Acts by Organized Crime Groups (Law No. 77, 1991) (“Boryokudan”), Boryokudan members as defined in Article 2, Item 6 of the same law (“Boryokudan-in”), quasi-organized crime group members or persons related to organized crime groups and other antisocial forces
(2) When it is a corporation or other organization whose business activities are controlled by a crime syndicate or a member of a crime syndicate
(3) A juridical person that has an officer who falls under the category of Bouryokudan Member.
When a person who intends to stay at the hotel has said or done something that causes significant inconvenience to other guests.
When it is clearly recognized that the person who intends to stay is a person with an infectious disease.
When a violent act of demand is committed in connection with the accommodation, or when a service or burden exceeding a reasonable range is requested.
When it is impossible to accommodate guests due to natural disasters, breakdown of facilities, or other unavoidable reasons.
Other cases in which accommodation may be refused as stipulated by various laws and regulations or prefectural ordinances.
When a person who intends to stay at the hotel falls under any of the items of Article 7, Clause 1 or has committed an act in violation of these terms and conditions during a previous stay at our hotel group.
Article 6 (Guest’s Right to Cancel Contract)
The guest may cancel the accommodation contract by making a request to this hotel.
In the event that the guest cancels the accommodation contract in whole or in part for reasons attributable to his/her own convenience or for reasons attributable to him/her, this hotel shall charge a penalty fee in accordance with the provisions of Article 3, paragraph 2 (except in the event that this hotel has designated a payment date for the application fee and requested payment thereof, and the guest has cancelled the accommodation contract prior to such payment). ), a penalty fee shall be charged in accordance with the provisions of Appended Table 2. However, in the event that this hotel accepts the special contract stipulated in Article 4, Paragraph 1, it is only when this hotel has notified the guest of the obligation to pay a penalty when the guest cancels the accommodation contract in accepting such special contract.
If a guest does not arrive at the hotel by 11:00 p.m. on the day of the stay (or two hours after the scheduled time even if prior notice has been given) without making contact, this hotel will treat the contract as having been cancelled by the guest. If the guest does not arrive at the hotel by 11:00 p.m. on the day of the stay (or by 2 hours after the scheduled time even if prior notice has been given), the hotel may treat the contract as cancelled by the guest.
Article 7 (Hotel’s Right to Cancel Contract)
This hotel may cancel the accommodation contract in the following cases
When it is recognized that the guest is likely to commit an act contrary to the provisions of laws and regulations, public order, or good morals in connection with his/her stay, or when it is recognized that the guest has committed such an act.
(1) When it is recognized that the guest falls under any of the following items (a) through (c).
(a) Boryokudan (organized crime groups), Boryokudan members, quasi-organized crime groups, or persons related to organized crime groups, or other anti-social forces
(b) When it is a Boryokudan or a juridical person or other organization in which Boryokudan members control business activities.
(c) A juridical person whose officers fall under the category of Bouryokudan-in (organized crime group member)
(2) When it is clearly recognized that the guest is a person with a contagious disease.
(3) When a violent act of demand is committed or a burden exceeding a reasonable range is demanded in connection with the accommodation.
(4) When it is impossible to accommodate guests due to force majeure such as natural disasters.
(5) When it is recognized that the guest is likely to cause trouble to other guests, such as drunkenness, singing, entering the guest room, etc., or when the guest has said or done something that is extremely disturbing to other guests.
(6) When a guest does not comply with the prohibition of smoking in the bedroom, tampering with the fire fighting equipment, and other prohibited items (limited to those necessary for fire prevention) in the rules of use, etc. established by the hotel. (7) When a guest does not comply with the rules of the hotel (limited to what is necessary for fire prevention).
When this hotel cancels the accommodation contract pursuant to the provisions of the preceding paragraph, no charge for accommodation services, etc. that have not yet been provided to the guest will be made.
Article 8
The guest shall register the following items at the front desk of this hotel on the day of stay.
(1) Name, age, sex, address and occupation of the guest
(2) For a foreign national, nationality, passport number, place of entry and date of entry
(3) Date and time of departure
(4) Other matters deemed necessary by the hotel
When a guest intends to make payment of the charges in accordance with Article 12 by a credit card or other means that can substitute for currency, the guest must present such a credit card or other means at the time of registration in advance as described in the preceding paragraph.
Article 9
Guests may use their rooms from 2:00 p.m. to 12:00 p.m. (noon) the following day. However, in the case of a consecutive stay, the guest may use the room for the entire day, except for the day of arrival and the day of departure.
Notwithstanding the provisions of the preceding paragraph, the hotel may accept the use of a room outside the hours specified in the preceding paragraph. In such cases, the following additional charges shall apply
1/3 of the room charge for up to 3 hours in excess
Up to 6 hours in excess, 1/2 of the room rate
Excess of 6 hours or more: full room charge
Article 10 (Compliance with Rules of Use)
Guests shall comply with these general terms and conditions and the rules of use posted, displayed, or provided in the hotel by the hotel.
Article 11
The hours of operation of the hotel’s main facilities are as follows, and detailed information on the hours of operation of other ancillary services and facilities will be provided in the brochures provided and posted in various locations.
Front Desk 7:00-22:00 Security guards are available from midnight to early morning, and check-in and check-out are handled by an automatic teller machine. 7:00-22:00 Security guards are available from midnight to early morning, and check-in and check-out are handled by an automatic teller machine.
Curfew Curfew: All hotel entrances and exits are locked from midnight to early morning. However, guests may open the door with their room key. Guests arriving late at night may enter the hotel by intercom call. From midnight to early morning, the hotel entrances and exits are locked. However, overnight guests can unlock the door with their room key. Guests arriving late at night may also enter the hotel by intercom call.
Business hours are subject to change without prior notice.
Article 12 (Payment of Charges)
The breakdown of accommodation charges, etc. to be paid by the guest and the method of calculation thereof shall be as shown in Appended Table 1.
Payment of the accommodation charge, etc. set forth in the preceding paragraph shall be made at the front desk at the time of the guest’s departure or when requested by this hotel, in currency or by credit card or any other method that can be substituted for currency.
Room charges shall apply even if the guest voluntarily does not stay in the room after the hotel has provided the room to the guest and made it available for use.
Article 13 (Liability of the Hotel)
This hotel will compensate for any damage caused to the guest in the performance of the accommodation contract and related agreements, or in the event of non-fulfillment of such agreements. However, this shall not apply if the damage is not caused by reasons attributable to this hotel.
The hotel conducts periodic fire prevention inspections in accordance with the Fire Defense Law, and has Ryokan Liability Insurance to cover any fires that may occur.
Article 14 (Handling of Contracted Rooms when the Guest Rooms cannot be Provided)
In the event that this hotel is unable to provide the guest with the contracted room, this hotel shall, with the consent of the guest, mediate other accommodations under the same conditions as far as possible.
Notwithstanding the provisions of the preceding paragraph, if this hotel is unable to arrange other accommodation, it will pay the guest a compensation fee equivalent to the amount of the penalty, which will be applied to the amount of compensation for damages. However, if there is no reason attributable to this hotel for not being able to provide a room, no compensation shall be paid.
Article 15 (Storage of Luggage or Personal Effects of Guests)
In the event that a guest’s baggage arrives at this hotel prior to his/her stay, the hotel will take responsibility for keeping it only if the hotel understands this prior to arrival, and will hand it over to the guest when he/she checks in at the front desk.
In the event that a guest’s baggage or personal belongings are left at this hotel after the guest has checked out, if the owner of such baggage or personal belongings is identified, this hotel shall contact the owner and request instructions from him or her. However, if there are no instructions from the owner, or if the owner cannot be identified, the property will be kept for up to seven days, including the day of discovery, after which it will be reported to the nearest police station.
Article 16 (Guests’ Responsibility)
In the event that this hotel suffers damages due to the intentional or negligent act of a guest, said guest shall compensate this hotel for such damages.
Article 17 (Liability for Parking)
When a guest uses the parking lot of this hotel, regardless of whether or not the key of the vehicle is deposited, this hotel rents the space and is not responsible for the management of the vehicle. However, in the event that damage is caused by the hotel’s willful misconduct or negligence in managing the parking lot, the hotel will compensate for such damage within the scope of reasonable cause and effect.
Article 18 (Disclaimer)
Guests shall be responsible for their own use of Internet communications at this hotel. This hotel shall not be liable for any damage incurred by the guest as a result of interruption of Internet communication due to system failure or any other reason during the guest’s use of Internet communication. In the event that damage is incurred by this hotel or a third party as a result of the guest’s use of Internet communications, the guest shall compensate this hotel or the third party for such damage.
Appended Table 1 Breakdown of Accommodation Charges, etc. (related to Article 2, Paragraph 1 and Article 12, Paragraph 1)
breakdown
If the guest Total
Accommodation Charges
to be Paid
(1) Basic Accommodation Charges (Room Charges)
Additional Charges
Additional charges not included in the above basic room charge
tax
(3) Accommodation tax If the per person per night accommodation charge (①+②) is less than 7,000 yen … not taxed If 7,000 yen or more but less than 15,000 yen … 100 yen If 15,000 yen or more … 200 yen 20,000 yen or more … 300 yen 300 yen
(4) Sales tax
Remarks The above Accommodation Tax and Consumption Tax are subject to the tax laws and ordinances as amended. Accommodation Tax and Consumption Tax are indicated on the accommodation bill. Accommodation Tax and Consumption Tax are calculated on a tax-exclusive basis. Accommodation tax is not levied if the hotel allows the guest to use the room for purposes other than lodging and the guest uses the room accordingly. The details of the lodging tax are based on the taxation system of each local government. Please check the website of the municipality in which the lodging facility you are staying is located.
Note The penalty fee is calculated from the date when the notice of cancellation is received from the guest. The percentage is the ratio of the penalty charge to the basic room charge (room rate). In the case of a contract in which the same guest stays for consecutive nights, the basic room charge for the first night shall be charged as the penalty fee. If the contracted number of days is shortened, one day’s worth (the first day) will be charged as a penalty regardless of the number of days shortened. In the event of a reduction in the number of group guests (15 or more), no penalty shall be charged if the number of guests is less than 10% of the total number of guests (any fractional number will be rounded up) as of 10 days prior to the reservation date (or the reservation date if the reservation is made 10 days or more prior to the reservation date). In addition, the hotel may set a penalty charge different from the aforementioned provisions for accommodation packages or specific groups planned by the hotel.
Requests for a reduction in the room charge or other matters that are not easy to achieve (except when requesting the removal of social barriers stipulated in Article 2, item 2 of the Act on Promotion of Elimination of Discrimination on the Basis of Disability with regard to accommodation). 又は粗野又は乱暴な言動その他の従業員の心身に負担を与える言動（営業者が宿泊しようとする者に対して障害を理由とする差別の解消の推進に関する法律第8条第1項の不当な差別的取り扱いを行ったことに起因するものその他これに準ずる合理的な理由があるものを除きます。） (iii) Actions that require more effort than is normally required to treat the person who made the request (examples are given below), including requests that are based on the person’s own personal preferences (including the person’s own preferences). (Examples are listed below.) If the demand is repeated, the conduct shall be considered as customer harassment.
Acts that constitute physical aggression (assault, injury, etc.) or mental aggression (threats, abusive language, slander, etc.)
Act of Kneeling
Restrictive acts exceeding a certain amount of time, such as falling asleep, confinement, etc. (including prolonged phone calls)
Loud, abusive, or otherwise abusive behavior toward employees
(This includes the act of making unreasonable demands such as non-payment of cancellation fee with difficulty, demanding refund of the price, demanding excessive demand for exchange of goods or monetary compensation, etc. (This includes the act of demanding excessive services beyond the reasonable range compared to other guests and repeated acts of demanding unreasonable discounts on accommodation charge).
Actions to pursue responsibility such as repetition of the same questions, apologies and claims in a manner that lacks social relevance, etc.
Excessive demands or claims for things that cannot be handled under operational rules or systems
Threats implying exposure on social networking sites or in the media (e.g., publication of employee names)
